Clinical & Technical Support

JOB DESCRIPTION

BionIT Labs Inc. is seeking a Clinical & Technical Support Manager to play an integral role in commercializing our first medical technology product — one we believe has already disrupted the prosthetic market. We are looking for an exceptional clinical professional with a customer-centric attitude and proven track record of successfully executing prosthetic holistic support strategies.

The Clinical & Technical Support Manager must be a team player with the ability to execute tactically and strategically. This role will be responsible for implementing all support activities related to the field support of the company's prosthetic technology and clinical processes. The Clinical & Technical Support Manager will support the Director of Clinical Operations and Technical Support in all of the functions of clinical customer support, training support, technical support as well as product education. They will maintain updated knowledge of the prosthetic industry and competitive products especially in Upper Limb Prosthetics.

The ideal candidate is a self-starter and team player with strong analytical and problem-solving skills who acts with integrity and professionalism. Candidates must be comfortable working in a small, but rapidly-growing company pursuing an aggressive commercialization timeline.

The Clinical & Technical Support Manager will report to the Director of Clinical Operations and Technical Support. This is a full-time role with US headquarters in Chattanooga, TN, however the ideal candidate can be located remotely in the US, ideally in the Western US, and is willing to travel.

PRIMARY RESPONSIBILITIES

• Implement procedures to create a holistic customer support structure inclusive of technical support, customer support, training programs, and support of sales and marketing efforts.
• Provide training, presentations and demonstrations to BionIT Labs’ customers on application and use of our technology using effective communication and training techniques.
• Maintain updated knowledge of the prosthetic industry and competitive products
• Understand and comply with all applicable quality and regulatory guidelines

MINIMUM QUALIFICATIONS

• At least five (5) years of relevant experience
• At least three (3) years of experience in prosthetics with familiarity with Upper Limb
• Certified Prosthetist
• Ability to develop effective communications to clinicians and practice managers
• Strategic thinker with the ability to execute tactically, possess strong communication skills and act as a collaborative team member
• Demonstrated success supporting high end technology products into prosthetic practices
• Experience launching a new prosthetic product is preferred